Privacy Policy


Privacy Policy for Agent Team (Indyco Pty Ltd)

1. We respect your privacy

(a) Agent Team (Indyco Pty Ltd) and its related entities, agents, and consultants respect your right to privacy and are committed to protecting the personal information of our clients and website visitors. We adhere to the Australian Privacy Principles as outlined in the Privacy Act 1988 (Cth). This policy explains how we collect, use, and safeguard your personal information.

(b) "Personal information" refers to any information we hold that identifies you.

2. Collection of Personal Information

(a) Agent Team (Indyco Pty Ltd) may collect and store personal information you provide via our website, directly, or through other channels.

(b) You may provide basic personal details, such as your name, phone number, address, and email address, to enable us to send updates, information, or process your service requests. We may also collect additional information such as feedback, business or personal details, communication preferences, financial or credit card information, and other details when you engage with us.

(c) Additionally, we may collect any other information you provide during your interactions with us.

3. How We Collect Your Personal Information

(a) Personal information is collected in various ways, including electronically through our website, in person, or via services we provide. We may also collect personal information from third parties and will protect it in accordance with this policy.

4. Use of Your Personal Information

(a) Agent Team (Indyco Pty Ltd) may use the personal information collected to provide you with relevant updates, services, and information. We may also notify you of new products, services, and opportunities. Additionally, personal information helps us improve our offerings and better understand your needs.

(b) We may contact you via phone, email, SMS, or post to communicate important information.

5. Disclosure of Your Personal Information

(a) We may disclose personal information to employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as required to deliver our services. Information will only be shared with third parties when necessary for service delivery.

(b) Personal information may need to be disclosed to meet legal obligations, such as compliance with laws, regulations, court orders, or requests from law enforcement agencies.

(c) We may use personal information to protect the rights, property, and safety of Agent Team (Indyco Pty Ltd), our website, customers, or third parties.

(d) Some personal information may be transferred, stored, or processed in countries outside of Australia.

(e) In the event of a change in control of our business or a transfer of business assets, personal information in our databases may be transferred to the new owner, subject to confidentiality agreements.

(f) By providing us with your personal information, you consent to the terms of this Privacy Policy and to the disclosures outlined. Where third parties handle your information, we will ensure they follow this Privacy Policy.

6. Security of Your Personal Information

(a) We are committed to safeguarding your personal information. We have implemented physical, electronic, and managerial procedures to protect it from unauthorised access, modification, or disclosure.

(b) While we take precautions to protect your data, the transmission of information over the internet is at your own risk. We cannot guarantee that your information will always remain secure during transmission or that unauthorised disclosure will never occur.

7. Access to Your Personal Information

(a) You have the right to request details of the personal information we hold about you, in accordance with the Privacy Act 1988 (Cth). A small administrative fee may apply. If you believe the information we hold about you is inaccurate, incomplete, or outdated, please contact us at admin@agentteam.com.au.

(b) We may, in some circumstances, refuse to provide access to the information we hold, as permitted by the Privacy Act.

8. Complaints About Privacy

(a) If you have any concerns or complaints about our handling of your personal information, please send them to PO Box 313 Holt, ACT 2615. We take privacy complaints seriously and will respond promptly.

9. Changes to This Privacy Policy

(a) This Privacy Policy may be updated periodically to reflect changes in our practices. All updates will be effective immediately upon posting on our website. Please review this policy from time to time for any changes.

10. Website

(a) Website Visit Information
When you visit our website (www.agentteam.com.au), we may collect information such as your browser type, operating system, and referring website. This information helps us analyse how visitors use our site and improve our services.

(b) Cookies
We may use cookies to improve your experience on our website. Cookies are small files stored on your device that help us identify your return visits. Most browsers accept cookies automatically, but you can modify your browser settings to reject them. Please note that rejecting cookies may limit your access to some website features.

(c) Third-Party Websites
Our website may contain links to third-party websites. These links are provided for convenience only, and we do not endorse or take responsibility for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party websites you visit.